Our internal disputes resolution process
We strive to make our clients happy by meeting, if not exceeding, their expectations. At all times, we endeavour to act efficiently, honestly and fairly. However, occasionally complaints or disputes do occur.
If they do, we will attempt to resolve them by carefully listening and responding a professional, fair and timely manner. Please tell us about any issues you may have with our service so we can look to continually improve our service offerings.
As a member of the National Insurance Brokers Association (NIBA) we subscribe to the Insurance Brokers Code of Practice (the Code). The Code promotes efficiency in transactions by describing standards of good practice and the level of service to be expected from its members. In short, it’s our promise to you that we will act in your best interests at all times and be open and honest with you. You can read or download a copy of the code on NIBA’s website at www.niba.com.au/insurance-brokers-code-of-practice.
